Recognising the strategic importance of its clients to the success and sustainability of its business, TPA has established this Quality Policy, which is guided by the following fundamental principles:
(i) Satisfaction of client needs and expectations: We are committed to understanding and meeting our clients’ requirements, ensuring that our services correspond to their needs, providing effective and high-quality legal solutions.
(ii) Compliance with legal and contractual requirements: Our firm ensures strict compliance with all applicable legal, regulatory and contractual standards, guaranteeing full compliance and avoiding legal risks for our clients and our organisation.
(iii) Continuous development of employee skills: We invest in the education, continuous training and professional development of our solicitors and employees, aiming to improve their technical, behavioural and ethical skills, ensuring excellence in the services provided.
(iv) Continuous improvement of services and the quality management system: We believe in continuous improvement, regularly reviewing and improving our processes and services and the quality management system implemented, with the aim of offering even more effective results and generating value for our clients.
(v) Setting realistic objectives and goals: We set clear, measurable and achievable objectives for our services and internal processes, aligned with the needs of our clients and the challenges of the legal market, promoting a culture of results and continuous improvement.
This policy reflects our commitment to quality and excellence and is reviewed periodically to ensure its adequacy and evolution, in order to guarantee that all members of our firm are aligned with our quality principles and that our services meet our clients' expectations.
Any relevant circumstances in this regard should be reported immediately to the quality manager (qualidade@tpalaw.pt).
TPA's Information Security Policy aims to ensure the confidentiality, integrity and availability of customer information, processes and other legal data handled by the organisation.
The objective of this policy is to define guidelines and controls to protect information against unauthorised access, leaks, loss and any threats that may compromise the privacy and interests of clients and TPA.
This policy applies to all partners, solicitors, trainees, employees, service providers, workers and third parties who have access to the law firm's information and systems.
(i) The information processed by the firm will be classified by sensitivity levels (public, private, confidential and secret).
(ii) Access control is defined according to specific rules, with access to information granted on a least privilege basis, with individual user credentials, multi-factor authentication, and logical and physical access restrictions to confidential documents.
(iii) The protection of personal data and compliance with the GDPR and the LPD is ensured, with all requirements for data processing legitimacy and all principles applicable to personal data protection being met. In addition, the rights of personal data subjects are ensured, under the terms of the GDPR and LDP, limited by TPA's legal obligations.
(iv) The management of security incidents is based on the following conditions:
Compliance with this policy will be monitored and audited periodically, and the policy will be reviewed annually or whenever necessary to ensure its effectiveness.